Effective August 20, 2026
Vidle Pay Refund Policy.
Refund eligibility is decided by the seller responsible for the purchased product, its disclosed terms, and applicable law. Vidle Pay provides the payment record and routing needed for that review.
Vidle Pay Refund Policy: who reviews a refund
Vidle Pay is a payment control layer and is not the merchant of record. Mindepy is the configured seller and owns the product and support relationship disclosed by Vidle. The checkout, receipt, and product-specific refund or cancellation policy identify the applicable roles and terms.
Vidle Pay can identify the order, confirm its Stripe status, prevent duplicate refund operations, record verified refund events, and route the request to the responsible party. We do not promise approval when the applicable terms or law do not require it.
How to request a refund
Email support@vidle.org or use the support path provided by the product. Include the product name, Vidle Pay order ID when available, email used with the product, purchase date, and a concise reason for the request.
Do not send a full card number, CVC, bank password, API key, checkout credential, or identity document by ordinary email. We may ask for additional non-sensitive information to confirm the matching account or coordinate with the seller.
Review considerations
The seller may consider whether the request falls within its published refund window, whether a digital service was delivered or substantially used, whether the charge was duplicated, whether the product failed to operate as described, whether cancellation occurred before renewal, and whether consumer law creates a mandatory right.
Suspected fraud, unauthorized use, disputes, or sanctions concerns may require additional review by Mindepy, Stripe, or the payment-method issuer. If you believe a payment method was used without permission, contact its issuer promptly.
Subscriptions and cancellation
Canceling a subscription stops future renewal according to the applicable terms; it does not automatically refund a completed billing period. When billing management is available, use the product’s billing link to open Stripe Billing Portal. Retain the confirmation for your records.
If a renewal occurred after a timely cancellation request, include the cancellation evidence in the support message. Access may continue until the end of the paid period or end sooner according to the seller’s disclosed policy.
Approved and non-refundable outcomes
Approved refunds are submitted to the original payment method through Stripe. The request uses the internal order and immutable Stripe payment reference to prevent a retry from creating an unintended second refund. Partial refunds may be used when Mindepy approves only part of an order.
After submission, the payment provider or customer’s bank controls when the credit appears. Processing time varies by method, country, and institution. Currency conversion or bank fees may be controlled by the payment provider rather than Vidle Pay.
Non-refundable situations
Subject to applicable law and the seller’s policy, a request may be declined when the refund window has passed, a digital service was materially consumed, the request concerns dissatisfaction not covered by the offer, the customer violated product terms, or the transaction has already been refunded or reversed.
Disputes and contact
Please contact support before opening a dispute when the charge is recognized but the product or billing result is wrong. A dispute can delay resolution and may cause access to be suspended while the payment status is reviewed. This request does not limit any legal right to contact a card issuer or payment provider.
Contact
Send refund questions to support@vidle.org. We aim to acknowledge complete requests within two business days, although seller review and Stripe processing can take longer.
Questions, answered
Frequently asked questions
Does canceling a subscription automatically create a refund?
No. Cancellation normally prevents future renewal. Refund eligibility for a completed billing period follows the seller’s disclosed terms and applicable law.
Where will an approved refund be sent?
Approved refunds are submitted through the provider stored on the order to the original payment method. The provider or bank controls when the credit becomes visible.
Should I email my card number to find an order?
No. Send the product name, order ID when available, purchase date, and account email. Never email a full card number or CVC.
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